I most appreciated the opportunity to fully explore ideas and to think 'outside the box'. It was good to have discussions with people from other situations who have similar concerns.

Participant feedback from Managing a Service

Managing a Service

This one-day course designed for service coordinators and administrators is very practical. It is designed for people coordinating a full mediation service as well as those managing mediation services and referrals on a more informal basis. We will share our experience of managing two services with you, and outline the practice, policy and monitoring issues that we have considered. We will give all delegates chance to discuss their own issues and concerns. The training pack will include a bank of resource materials on CDROM, selected from , for you to customise for use in your service and for your presentations to stakeholders in your organisation.

If you manage referrals of any kind this is the course for you.

Acceptance & forgiveness

In most successful mediations there is that eureka moment that is far more subtle than the name implies, but which represents an energetic shift within the session. This can be the point of movement and the start of transformation.

This day will be dedicated to understanding what acceptance and forgiveness mean within Psychotherapy and how important they are in enabling people to move forward. We will then discuss the strategies that therapists use to achieve a degree of acceptance, or forgiveness and how those might fit within the mediation environment.

Mediation practise & development day

This one-day course is designed for practising mediators and staff undertaking conflict resolution using mediation skills. The day will be responsive to the needs of the group, but will include opportunities to practise mediation, advanced questioning skills and writing agreements. It will be a chance to network and to share good practice.

Impartiality or indifference?

What does it mean to be truly impartial? Is that achievable and is it desirable? Are there some ethical dilemmas that mediators must face within a mediation session where the outcomes could, potentially be damaging to one of the parties, or where legal responsibilities are being flouted?

Can impartiality become indifference to the long-term impact on the people within the mediation? Are there steps a mediator should take to ensure that they retain an ethical balance between ethical impartiality and casual indifference?