001 Advance work
Understand how to prepare a mediation session in line with the principles. Ensure the basics are in place and run through the checklist of tasks.
002 Advocates & supporters
A sample leaflet to give advocates which explains their role in mediation.
003 Agreement
A sample agreement form and an example of a mediation agreement that might be drafted.
004 Benefits
An essay giving the benefits of mediation in general and in the workplace. Provides links to related documents and resources.
005 Case studies
10 case studies giving examples of good and bad practice. Useful when considering if a case is right for mediation.
006 Co-mediation document
A checklist for mediators co-mediating with a new partner for the first time. Also, useful for informal mediations.
007 Mediator ethics
A comprehensive guide to the ethics of mediation. Includes a sample code of conduct.
008 Feedback to the organisation
A sample form and an example of the type of organisational feedback that might be useful.
009 Feedback from the session
A sample questionnaire for the parties to gain their views on the mediation process.
010 Mediation within formal processes
Understand how to place mediation within other formal Personnel procedures, in line with a key legal precedents.
011 The Legal imperatives
Understand the legal imperatives that support mediation and the expectations within the current Civil Law procedures.
012 Listening skills
We all think we are good listeners, but are we? The 5 listening tasks for mediators explained, useful for formal and informal mediations alike.
013 Mediator contract
A sample contract for a freelance mediator. Understand how to manage a freelance relationship.
014 Mediator specification
A sample specification for a mediator. Useful when selecting staff for mediation training.
015 Neutrality questionnaire
A questionnaire for everyone who might need to intervene in a dispute.
016 Opening statement checklist
A checklist on the statements to include when chairing a dispute resolution meeting, whatever your role.
017 Questioning skills
A list of questions that move disputes forward, understand how to use questions to show empathy, to seek clarification, to elicit potential resolutions.
018 Request form
A sample mediation request form, that asks a few questions, but seeks the parties agendas. Simple but effective.
019 Rights in employment
An explanation of how mediation fits with employment rights, and how to support your ‘duty of care’.
020 Service contract
Sample headings for a service contract between an external mediation service and an organisation.
021 Set up letter
A sample of a letter to the parties convening a mediation session.
022 Tender specification
A sample of a specification for a mediation service.
023 Venue checklist
A quick guide to good venues and arrangements for the day.
024 When to mediate
A guide to when to offer mediation and when other procedures might be more appropriate.
025 Powerpoint slides
Whatever your presentation needs, these 6 sets of slides provide you with an expert base to build on. You get:
Introduction to Mediation.
Principles of Mediation
The stages of mediation
The different types of mediation
How to ‘think mediation’ at work
The wider applications of mediation

001 Advance work
Understand how to prepare a mediation session in line with the principles. Ensure the basics are in place and run through the checklist of tasks.
002 Advocates & supporters
A sample leaflet to give advocates which explains their role in mediation.
004 Benefits
An essay giving the benefits of mediation in general and in the workplace. Provides links to related documents and resources.
005 Case studies
10 case studies giving examples of good and bad practice. Useful when considering if a case is right for mediation.
007 Mediator ethics
A comprehensive guide to the ethics of mediation. Includes a sample code of conduct.
008 Feedback to the organisation
A sample form and an example of the type of organisational feedback that might be useful. A sample questionnaire for the parties to gain their views on the mediation process.
010 Mediation within formal processes
Understand how to place mediation within other formal Personnel procedures, in line with a key legal precedents.
011 The Legal imperatives
Understand the legal imperatives that support mediation and the expectations within the current Civil Law procedures.
012 Listening skills
We all think we are good listeners, but are we? The 5 listening tasks for mediators explained, useful for formal and informal mediations alike.
014 Mediator specification
A sample specification for a mediator. Useful when selecting staff for mediation training.
015 Neutrality questionnaire
A questionnaire for everyone who might need to intervene in a dispute.
017 Questioning skills
A list of questions that move disputes forward, understand how to use questions to show empathy, to seek clarification, to elicit potential resolutions.
019 Rights in employment
An explanation of how mediation fits with employment rights, and how to support your ‘duty of care’.
021 Set up letter
A sample of a letter to the parties convening a mediation session.
024 When to mediate
A guide to when to offer mediation and when other procedures might be more appropriate.
025 Powerpoint slides
Whatever your presentation needs, these 6 sets of slides provide you with an expert base to build on. You get:
Introduction to Mediation.
Principles of Mediation
The stages of mediation
The different types of mediation
How to ‘think mediation’ at work
The wider applications of mediation

001 Advance work
Understand how to prepare a mediation session in line with the principles. Ensure the basics are in place and run through the checklist of tasks.
002 Advocates & supporters
A sample leaflet to give advocates which explains their role in mediation.
003 Agreement
A sample agreement form and an example of a mediation agreement that might be drafted.
004 Benefits
An essay giving the benefits of mediation in general and in the workplace. Provides links to related documents and resources.
005 Case studies
10 case studies giving examples of good and bad practice. Useful when considering if a case is right for mediation.
009 Feedback from the session
A sample questionnaire for the parties to gain their views on the mediation process.
010 Mediation within formal processes
Understand how to place mediation within other formal Personnel procedures, in line with a key legal precedents.
011 The Legal imperatives
Understand the legal imperatives that support mediation and the expectations within the current Civil Law procedures.
013 Mediator contract
A sample contract for a freelance mediator. Understand how to manage a freelance relationship.
014 Mediator specification
A sample specification for a mediator. Useful when selecting staff for mediation training.
018 Request form
A sample mediation request form, that asks a few questions, but seeks the parties agendas. Simple but effective.
019 Rights in employment
An explanation of how mediation fits with employment rights, and how to support your ‘duty of care’.
020 Service contract
Sample headings for a service contract between an external mediation service and an organisation.
021 Set up letter
A sample of a letter to the parties convening a mediation session.
022 Tender specification
A sample of a specification for a mediation service.
023 Venue checklist
A quick guide to good venues and arrangements for the day.
024 When to mediate
A guide to when to offer mediation and when other procedures might be more appropriate.
025 Powerpoint slides
Whatever your presentation needs, these 6 sets of slides provide you with an expert base to build on. You get:
Introduction to Mediation.
Principles of Mediation
The stages of mediation
The different types of mediation
How to ‘think mediation’ at work
The wider applications of mediation

001 Advance work
Understand how to prepare a mediation session in line with the principles. Ensure the basics are in place and run through the checklist of tasks.
002 Advocates & supporters
A sample leaflet to give advocates which explains their role in mediation.
004 Benefits
An essay giving the benefits of mediation in general and in the workplace. Provides links to related documents and resources.
005 Case studies
10 case studies giving examples of good and bad practice. Useful when considering if a case is right for mediation.
007 Mediator ethics
A comprehensive guide to the ethics of mediation. Includes a sample code of conduct.
008 Feedback to the organisation
A sample form and an example of the type of organisational feedback that might be useful.
009 Feedback from the session
A sample questionnaire for the parties to gain their views on the mediation process.
010 Mediation within formal processes
Understand how to place mediation within other formal Personnel procedures, in line with a key legal precedents.
011 The Legal imperatives
Understand the legal imperatives that support mediation and the expectations within the current Civil Law procedures.
014 Mediator specification
A sample specification for a mediator. Useful when selecting staff for mediation training.
015 Neutrality questionnaire
A questionnaire for everyone who might need to intervene in a dispute.
019 Rights in employment
An explanation of how mediation fits with employment rights, and how to support your ‘duty of care’.
020 Service contract
Sample headings for a service contract between an external mediation service and an organisation.
021 Set up letter
A sample of a letter to the parties convening a mediation session.
024 When to mediate
A guide to when to offer mediation and when other procedures might be more appropriate.
025 Powerpoint slides
Whatever your presentation needs, these 6 sets of slides provide you with an expert base to build on. You get:
Introduction to Mediation.
Principles of Mediation
The stages of mediation
The different types of mediation
How to ‘think mediation’ at work
The wider applications of mediation

001 Advance work
Understand how to prepare a mediation session in line with the principles. Ensure the basics are in place and run through the checklist of tasks.
002 Advocates & supporters
A sample leaflet to give advocates which explains their role in mediation.
005 Case studies
10 case studies giving examples of good and bad practice. Useful when considering if a case is right for mediation.
006 Co-mediation document
A checklist for mediators co-mediating with a new partner for the first time. Also, useful for informal mediations.
007 Mediator ethics
A comprehensive guide to the ethics of mediation. Includes a sample code of conduct.
008 Feedback to the organisation
A sample form and an example of the type of organisational feedback that might be useful.
009 Feedback from the session
A sample questionnaire for the parties to gain their views on the mediation process.
011 The Legal imperatives
Understand the legal imperatives that support mediation and the expectations within the current Civil Law procedures.
012 Listening skills
We all think we are good listeners, but are we? The 5 listening tasks for mediators explained, useful for formal and informal mediations alike.
013 Mediator contract
A sample contract for a freelance mediator. Understand how to manage a freelance relationship.
014 Mediator specification
A sample specification for a mediator. Useful when selecting staff for mediation training.
015 Neutrality questionnaire
A questionnaire for everyone who might need to intervene in a dispute.
016 Opening statement checklist
A checklist on the statements to include when chairing a dispute resolution meeting, whatever your role.
017 Questioning skills
A list of questions that move disputes forward, understand how to use questions to show empathy, to seek clarification, to elicit potential resolutions.
018 Request form
A sample mediation request form, that asks a few questions, but seeks the parties agendas. Simple but effective.
019 Rights in employment
An explanation of how mediation fits with employment rights, and how to support your ‘duty of care’.
020 Service contract
Sample headings for a service contract between an external mediation service and an organisation.
021 Set up letter
A sample of a letter to the parties convening a mediation session.
023 Venue checklist
A quick guide to good venues and arrangements for the day.