“We cannot solve problems with the
same thinking that created them”.

Albert Einstein

Services

• Expertise in applying mediation principles and skills
• Particular expertise in:
  • Workplace Disputes, inc. Bullying and Harassment, Dignity at Work, Change Management.
  • Customer complaints
  • Statutory complaints processes
  • Special Educational Needs (disagreement resolution)
• Working with teams and organisational dynamics
• Flexible, responsive fixed price mediation service

Training & development

• University accredited training programmes
• In-house customised training courses
• Ongoing development programmes

APPLYING MEDIATION TO INDIVIDUALS, TEAMS & ORGANISATIONS Consultancy article

Resources shop

• CDROM, training and resource package
• Resource document packs for Managers, Service Co-ordinators, HR Advisors and Mediators
• FREE resource documents on Ethics and Legal framework